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Performance Management 2/E Dan Harris "This book connects two key

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"This book connects two key dots in the customer equation: knowing why your customers uniquely do business with you and taking actions that cause them to repeat that choice more frequently

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0"Relationships are the single greatest asset for all organizations

Performance Management 2/E Dan Harris "This book connects two keyProven strategies for maximizing employee commitment and performanceAs a manager, you know that employee performance is your most important asset but are you making smart, well thought out efforts to leverage it to its fullest? Manager's Guide to Performance Management helps you get the most out of your people by focusing on performance planning (instead of appraising), creating a dialog (instead of issuing directives), and solving problems (instead

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